Policy will be not renewed in the following cases:
If there is no sufficient balance in customer's account
If the age of the customer is beyond the permitted age for
the policy (SBY - 70 years and JB - 55 years)
• If the linked SB account is frozen
• If the linked SB account is closed
Only the active policies (policies that are having expiry
date as 31/05/2020) will be taken up for auto-renewal.
Kindly find attached AUTO RENEWAL BATCH JOB FAILURE
REPORTS.
CPCs are requested to kindly share the failure reports of
JBY / SBY auto-renewal batch jobs to SOLs for intimating to customers on
complaints.
POs are requested to kindly unfreeze accounts if the account is
genuine and verified for auto renewals to happen before 01/06/2020. POs can
freeze the account after auto renewal if required.
For accounts having insufficient balance, if the customer
deposits, accounts will get renewed through auto renewals batch jobs.
Auto renewal status can be inquired through CPMY menu.
Manual renewal can be done from 02/06/2020 only.
Daily report will be shared to CPCs for circulation to POs
.
Thanks and Regards,
Gopinath S.
Inspector Posts
Data Migration Command Centre(CBS)
Chennai 600 002
