This communication is with regards to the battery replacement calls, which are getting registered from Multiple location.
During the testing of replacement batteries received from DO, It has been identified that 40% - 60% batteries are working fine.
Based on the feedback of replaced batteries, we request you to follow the process mentioned below before raising the tickets, which will
help to save your time of logging calls and also it will help to serve you better.
Points to be taken care for Batteries -
Battery (When inside MCD) is getting bulged condition because of overcharging (long time charge after full-charge condition)..User must ensure that Battery when charged fully, remove the plug.
External Battery (which are unused by user) is getting moisture in some cases and not functioning as not keeping in dry place. It would be good if it can be keep covered condition by any Cloth inside carry case (ensure External Battery not kept outside or in open place for long time that too in wet weather condition, like Rainy season etc.).
Both the battery (internal/external) should use alternatively manner…at least interchange once in a week.
Also for your reference, Important Safety Measures to be followed :-
- Never use VISIONTEK GL-11 POS terminal in the following places:
- Exposed to Direct sunlight, Moist, hot or dusty.
- Unstable or vibrating places.
- Near flammable liquid or gas.
- Near large appliances Viz. A.C, Fridge etc.
- Near electric apparatus such as radios and TVs Near magnetic bodies such as audio speakers.
- Avoid using the terminal during lightning storms.
- Do not use liquid or aerosol cleaners for cleaning.
- Do not disassemble or modify your GL-11 POS unit.
- Do not open the cover of the GL-11 POS terminal during operation.
- Do not expose the terminal to metal particles.
- Do not yank the power cord or place anything on the power cord.
- Do not pull the power plug with wet hands.
- Do not try to charge the battery on other chargers.
- Do not expose to the rain (or) water.
//copy//-SAPOST
