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Sunday, July 13, 2014

LOK SABHA NEWS ON DELIVERY OF POSTAL ARTICLES ----

GOVERNMENT OF INDIA
MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY

LOK SABHA :: STARRED QUESTION NO.6  :: ANSWERED ON  07-07-2014


DELIVERY OF POSTAL ARTICLES


(a) whether the Government has taken note of inordinate delay in delivery of postal articles like registered letters, parcels, speed posts etc. in the country; 

(b) if so, the details thereof including the number of complaints received during each of the last three years and the current year, State/UT-wise; 

(c) whether the Government has any mechanism to closely monitor the distribution of postal articles in the country and if so, the details thereof; and 

(d) the corrective action taken/being taken by the Government to ensure timely delivery of postal articles?


ANSWER


THE MINISTER OF COMMUNICATIONS AND INFORMATION TECHNOLOGY & LAW AND JUSTICE (SHRI RAVI SHANKAR PRASAD) 

(a) to (d) A Statement is laid on the Table of the House. 

STATEMENT TO BE LAID ON THE TABLE OF THE LOK SABHA IN RESPECT OF PARTS (a) TO (d) OF LOK SABHA STARRED QUESTION NO. 6 FOR 7TH JULY, 2014 REGARDING “DELIVERY OF POSTAL ARTICLES” 

(a) The norms for delivery of various categories of mails are 2 to 3 days for local area and between metro cities, and 2 to 7 days for rest of the country. A majority of articles is delivered within prescribed norms. However, occasional delay occurs due to the following reasons: 

(i) Late running or cancellation of trains/ flights/ buses used for carriage of mail; 

(ii) Incomplete address written on the article; 

(iii) Change of address without intimation to the post office concerned; 

(iv) Mis-sending of mail 

(b) The details of complaints received Circle-wise (normally co-terminus with States) during the previous three financial years and the financial year ended 31st March 2014 are given at Annexure 1, 2 & 3 for Registered Letters, Parcels and Speed Post respectively. 
(c) Regular mechanisms to monitor mail delivery are in place. As part of Mail Network Optimization Project (MNOP), an online monitoring system has been developed to monitor the transmission and delivery of mail articles such as Speed Post, Registered mail and Parcels. This enables real time information and remedial action to clear bottlenecks. Reasons are invariably analysed for prompt corrective action and systemic changes wherever called for. Performance of Post Offices and Postal Circles with respect to mail services is also reviewed through fortnightly video conferences. Regular monitoring of delivery of postal articles is also undertaken through the following mechanisms: 

i) Monitoring of mail routes and delivery by posting Test Letters through third party independent monitors. 

ii) Surprise checks on delivery of mail by the supervisory staff and the officers. 

iii) Live Mail Survey at regular intervals both in rural and urban areas to identify weak links and streamline the mail transmission and delivery system. 

iv) Mail Motor Vehicles in the North East Region have been enabled with Geographical Positioning System (GPS) in order to monitor their movement. 

(d) The Department has taken various measures to ensure timely delivery of postal articles. Apart from regular monitoring as detailed in part (c) above, the network for mail delivery has been restructured and the mail processes streamlined. The online Track and Trace system for Speed Post has been improvised for the benefit of the common people. Online Track and Trace system for Registered Post and Parcels has also been introduced so that people can track the status of their article on the website of the Department of Posts (www.indiapost. gov.in). In order to expedite mail sorting, Automated Mail Processing Centres (AMPCs) have been established in Delhi and Kolkata.  


ANNEXURE 1

NUMBER OF COMPLAINTS RECEIVED FOR REGISTERED MAIL DURING THE LAST THREE YEARS AND CURRENT YEAR
Sl.No.
Name of Circles
2010-11
2011-12
2012-13
2013-14
1.
Assam
3981
4459
3677
2881
2.
AP
20971
22316
23964
21379
3.
Bihar
5143
2506
1303
1476
4.
Chhattisgarh
2136
2277
1536
2799
5.
Delhi(UT)
12151
15495
9673
10734
6.
Gujarat including Dadar, Nagar & Havali(UT), Daman & Diu(UT)
20001
22099
19743
18808
7.
Haryana
3341
3319
3975
2719
8.
HP
3273
3513
3593
2949
9.
J&K
1358
1181
806
582
10.
Jharkhand
750
893
1126
955
11.
Karnataka
24668
21986
26826
25717
12.
Kerala including Lakshdeep(UT)
8684
8560
8113
8877
13.
MP
13071
17785
19802
17614
14.
Maharashtra & Goa
48883
51479
57978
49199
15.
North East Region (Meghalaya, Tripura, Mizoram, Manipur, Arunachal, Nagaland)
977
1138
1120
903
16.
Orissa
4522
5631
6827
6061
17.
Punjab including Chandigarh(UT)
5464
5601
5711
5228
18.
Rajasthan
9794
10678
12857
13379
19.
Tamilnadu including Puducherry (UT)
52250
50004
51131
53616
20
UP
14288
19282
17760
20113
21.
Uttaranchal
2110
2041
2852
2676
22.
West Bengal , Sikkim including Andman & Nicobar(UT)
12739
14731
13625
15347
23.
Army Postal Services
521
343
391
382

Total
271076
287317
294389
284394




 ANNEXURE 2
NUMBER OF COMPLAINTS RECEIVED FOR PARCEL  DURING THE LAST THREE YEARS AND CURRENT YEAR

Sl.No.
Name of Circles
2010-11
2011-12
2012-13
2013-14
1.
Assam
392
878
1987
2413
2.
AP
1245
1341
2111
3515
3.
Bihar
540
337
225
619
4.
Chhattisgarh
162
173
210
412
5.
Delhi(UT)
2195
2538
3455
3885
6.
Gujarat including Dadar, Nagar & Havali(UT), Daman & Diu(UT)
536
936
1935
1930
7.
Haryana
231
569
921
750
8.
HP
340
381
568
738
9.
J&K
160
1035
1244
664
10.
Jharkhand
69
112
230
326
11.
Karnataka
1415
1303
2630
3547
12.
Kerala including Lakshdeep(UT)
1072
725
751
777
13.
MP
557
935
1251
1926
14.
Maharashtra & Goa
2160
2355
3613
3785
15.
North East Region (Meghalaya, Tripura, Mizoram, Manipur, Arunachal, Nagaland)
573
800
702
844
16.
Orissa
506
340
642
864
17.
Punjab including Chandigarh(UT)
621
828
1383
2038
18.
Rajasthan
545
1012
1247
1800
19.
Tamilnadu including Puducherry (UT)
1822
2340
2778
6629
20
UP
1894
1610
1964
2970
21.
Uttaranchal
202
223
343
495
22.
West Bengal , Sikkim including Andman & Nicobar(UT)
771
1115
1552
3268
23.
Army Postal Services
81
42
80
67

Total
18089
21928
31822
44262











































ANNEXURE 3
NUMBER OF COMPLAINTS RECEIVED FOR SPEED POST  DURING THE LAST THREE YEARS AND CURRENT YEAR

Sl.No.
Name of Circles
2010-11
2011-12
2012-13
2013-14
1.
Assam
3867
2391
2964
1785
2.
AP
3564
4073
8291
8786
3.
Bihar
3987
2366
983
2648
4.
Chhattisgarh
2062
1878
1333
2752
5.
Delhi(UT)
31747
37201
31966
26310
6.
Gujarat including Dadar, Nagar & Havali(UT), Daman & Diu(UT)
6198
11567
10225
10389
7.
Haryana
5740
4816
5233
9128
8.
HP
3062
1847
1886
1971
9.
J&K
1788
1667
879
230
10.
Jharkhand
631
1166
2345
2351
11.
Karnataka
19296
11644
15521
20913
12.
Kerala including Lakshdeep(UT)
2703
2582
3385
3780
13.
MP
6674
5840
8146
7984
14.
Maharashtra & Goa
30461
26726
26219
33848
15.
North East Region (Meghalaya, Tripura, Mizoram, Manipur, Arunachal, Nagaland)
1279
3258
3303
2670
16.
Orissa
2376
2393
3786
4398
17.
Punjab including Chandigarh(UT)
6730
4463
5471
7113
18.
Rajasthan
5161
4095
5131
6420
19.
Tamilnadu including Puducherry (UT)
25738
26063
24419
24258
20
UP
15151
14868
17895
20941
21.
Uttaranchal
2378
2074
2486
3142
22.
West Bengal , Sikkim including Andman & Nicobar(UT)
11131
9838
11933
26778
23.
Army Postal Services
246
242
203
147

Total
191970
183058
194003
228742