Scroll Text

........ CITIZENS DUTY & SLOGAN ::: It shall be the duty of every Citizen of India to defend the Country and render National service when called upon to do so ... SLOGAN ::: "That loyalty to the Country becomes ahead of all other loyalties. And this is an absolute loyalty since one can not weight it in terms of what one receives" (Lal Bahadur Shastri) ..... # Stay at home, be safe and extend support in fight against COVID-19 ......... .......

scroll text 2

......... .............. CONGRATULATIONS TO THE SELECTED CANDIDATES FOR THE POSTS OF GDS .........................Shri Kamalesh Chandra Committee recommendations are being implemented from 01-07-2018 after the Cabinet approval on 06th June 2018....


Dear Comrade newly elected Divisional / Branch Secretaries of AIPEU-GDS -- PLEASE SEND YOUR POSTAL ADDRESS WITH PIN CODE, MOBILE NUMBER, E-MAIL ID THROUGH SMS TO ..09849466595.. OR BY E-MAIL TO >< IMMEDIATELY................... CRUSADER TO GRAMIN DAK SEVAKS (2nd Edition -2016) is ready and can place indent to AIPEU GrC (CHQ), NEW DELHI-8....... One copy Rs.225/- (560 pages) ..... Send e-MO for Rs.250/- to receive one copy of the Book by Regd. Book Paket..........

Monday, July 30, 2018

Improving the services of Speed Post :: RS - Q & A (30-07-2018)

ANSWERED ON  20.07.2018

Improving services of Speed Post

Shri Sambhaji Chhatrapati
Will the Minister of COMMUNICATIONS be pleased to state :-
(a) whether the efficiency of most of the private courier agencies in the country is considered better than the Speed Post service of India Posts;

(b) if so, the major factors due to which private courier agencies have gained better creditability;

(c) whether Government has any plans to improve Speed Post services at par with private courier agencies; and

(d) if so, the details thereof?




(a) & (b) The traffic and revenue of Speed Post has shown continuous growth over the years indicating the trust of the customers in the service. The Comptroller and Auditor General (CAG) has also mentioned in its 20th report of 2015 – Union Government, Communications and IT Sector laid in the Parliament, at Chapter-III, “The delivery performance of speed post was better than those of private couriers in major cities, at the tehsil level and at village level.”

The traffic and revenue generated from Speed Post for last three years is as follows :

Year     Traffic(in Crore) Revenue (in Rs.Crore)
2015-16       41.43               1605.25
2016-17       46.31               1783.00
2017-18       46.38               1846.60

(c) & (d) Department of Posts reviews its services and products from time to time in view of the changing needs of the market and customers, industry benchmarks etc. and takes steps to improve service features and introduce new value additions to meet the customer expectations. Some of them are as follows :

• Online track and trace system for Speed Post has been strengthened. Complete end to end status of an article can be tracked on the website of the Department of Posts by logging onto In addition to this, status of an article can also be tracked through mobile application.

• SMS alert has been introduced to provide delivery status of articles to customers.

• Cash-on-delivery facility especially for e-Commerce companies has been provided as a value addition to the Speed Post.

• Book Now Pay Later (BNPL) and National Account Facility have been introduced under Speed Post for contractual customers.

• Apart from delivery through postman, Outsourced Postal Agents scheme has been introduced with a view to extend door step delivery of various kinds of articles and pickup from customer’s premises.

• Mobile phones have been provided to postman for delivery through postman mobile app to capture delivery on real time basis.

• Computerization, infrastructure and site upgradation of sorting and mail processing offices has been carried out.

• Dedicated point to point road transport for fast and secure transmission of Speed Post articles has been introduced.

• Departmental vehicles have been equipped with Geo-positioning-system (GPS) for monitoring their movement on real time basis.

• Nodal Mechanized Delivery Centres for delivery of Speed Post articles have been established in selected cities.

• Quality Monitoring Cells have been established in the circles to monitor mail performance. Centrally, through the Mail Network Optimization Project, the mail movement has been rationalized and is monitored on a regular basis.